OAAM Forgot Password Shows ATM PinPad Instead Of Expected Challenge
Last updated on MARCH 08, 2017
Applies to:Oracle Adaptive Access Manager - Version 18.104.22.168.0 and later
Information in this document applies to any platform.
When using default OAAM forgot password functionality, a user clicks on forgot password but does not see the expected challenge KBA page. Rather, they encounter an ATM pin pad page.
Examination of OAAM logs may reveal lines similar to the following:
2014-10-07T09:16:43.246-05:00] [oaam_server_server1] [NOTIFICATION]  [oracle.oaam] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 0032DNPH1sE7a65SLyAG7yW0007^X0000A_,0:2] [APP: oaam_server#22.214.171.124.0] [URI: /oaam_server/forgotPassword.do] No rule results proccessor defined for :: Allow :: using default.
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