OAAM Forgot Password Shows ATM PinPad Instead Of Expected Challenge (Doc ID 1956652.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Adaptive Access Manager - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

When using default OAAM forgot password functionality, a user clicks on forgot password but does not see the expected challenge KBA page. Rather, they encounter an ATM pin pad page. 

Examination of OAAM logs may reveal lines similar to the following:

2014-10-07T09:16:43.246-05:00] [oaam_server_server1] [NOTIFICATION] [] [oracle.oaam] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 0032DNPH1sE7a65SLyAG7yW0007^X0000A_,0:2] [APP: oaam_server#11.1.2.0.0] [URI: /oaam_server/forgotPassword.do] No rule results proccessor defined for :: Allow :: using default.

Cause

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