WCC Connector Rules Show Up Empty/WCC Import Fails With Error "Cannot invoke WCC/Pull/CreateAsset" (Doc ID 1961514.1)

Last updated on NOVEMBER 08, 2019

Applies to:

Symptoms

When viewing a Rule in the Connector Admin tab -> Rules -> {a rule}, the page shows field names (Name, Description, etc) but no data, or in some cases it shows a blank page.
Instead of the usual four STEP tabs, all the tab fields are shown on a single page and there is no header with tab bars.

The sites.log shows exceptions:

[2015-01-14 14:50:59,025 CST] [ERROR] [http-18080-6] [fatwire.logging.cs.request] Exception including resource /jsp/cs_deployed/WCC/Rule/RetrieveFieldDefPerCDinstance.jsp
org.apache.jasper.JasperException: javax.servlet.ServletException: com.fatwire.assetapi.common.AssetAccessException: com.openmarket.basic.interfaces.AssetException: Can't find attribute: flexgrouptemplateid
       at org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:502)
       at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:412)
       at org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:313)
       at org.apache.jasper.servlet.JspServlet.service(JspServlet.java:260)
...
Caused by: javax.servlet.ServletException: com.fatwire.assetapi.common.AssetAccessException: com.openmarket.basic.interfaces.AssetException: Can't find attribute: flexgrouptemplateid
       at org.apache.jasper.runtime.PageContextImpl.doHandlePageException(PageContextImpl.java:865)
       at org.apache.jasper.runtime.PageContextImpl.handlePageException(PageContextImpl.java:794)
       at org.apache.jsp.jsp.cs_005fdeployed.WCC.Rule.RetrieveFieldDefPerCDinstance_jsp._jspService(RetrieveFieldDefPerCDinstance_jsp.java:418)
       at org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:70)
       at javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
       at org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:388)
       ... 164 more
Caused by: com.fatwire.assetapi.common.AssetAccessException: com.openmarket.basic.interfaces.AssetException: Can't find attribute: flexgrouptemplateid
       at com.fatwire.assetapi.data.FlexAssetDataReadStrategy._getAssetsDataFromAssetSet(FlexAssetDataReadStrategy.java:692)
       at com.fatwire.assetapi.data.FlexAssetDataReadStrategy._loadFlexAttributes(FlexAssetDataReadStrategy.java:951)
       at com.fatwire.assetapi.data.FlexAssetDataReadStrategy.read(FlexAssetDataReadStrategy.java:85)
       at com.fatwire.assetapi.data.AssetDataManagerImpl.read(AssetDataManagerImpl.java:81)
       at org.apache.jsp.jsp.cs_005fdeployed.WCC.Rule.RetrieveFieldDefPerCDinstance_jsp._jspService(RetrieveFieldDefPerCDinstance_jsp.java:229)
       ... 167 more
Caused by: com.openmarket.basic.interfaces.AssetException: Can't find attribute: flexgrouptemplateid
       at com.openmarket.gator.assetset.AssetSet.getMultipleAttributeValues(AssetSet.java:793)
       at com.fatwire.assetapi.data.FlexAssetDataReadStrategy._getAssetsDataFromAssetSet(FlexAssetDataReadStrategy.java:433)
       ... 171 more

When trying to import content from WebCenter Content using the connector, the import log shows an error: Error Cannot invoke WCC/Pull/CreateAsset

The sites.log shows the same exception as above, followed by another exception:
[2015-01-12 09:58:52,982 UTC] [ERROR] [.kernel.Default (self-tuning)'] [fatwire.logging.cs.request] Exception including resource /jsp/cs_deployed/WCC/Pull/CreateAsset.jsp
java.lang.NullPointerException
       at jsp_servlet._jsp._cs_deployed._wcc._pull.__createasset._jspService(__createasset.java:513)
       ...
       at COM.FutureTense.Common.CS.CallElement(CS.java:1603)
       at oracle.stellent.ucm.poller.WccQueueWorker.checkinDocs(WccQueueWorker.java:494)
       at jsp_servlet._jsp._cs_deployed._wcc._pull.__poller._jspService(__poller.java:445)

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.