OAM 11g: Console Login Throws Error "The policy store is not available; please see the log file for more details" (Doc ID 1962559.1)

Last updated on DECEMBER 02, 2016

Applies to:

Oracle Access Manager - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.7.0 version, Authentication Engine

After logging into the Oracle Access Manager (OAM) console, the console throws the error "The policy store is not available; please see the log file for more details."


ERROR
-----------------------

OAM diagnose log shows -


[2015-01-20T09:31:34.577+08:00] [oam_server1] [ERROR] [] [Coherence] [tid: Logger@9257178 3.5.3/465p2] [userId: ] [ecid: 982857897967041a:-61d667c2:14b01c92199:-8000-0000000000000003,0] [APP: oam_server] 2015-01-20 09:31:34.576/53404.630 Oracle Coherence GE 3.5.3/465p2 (thread=WriteBehindThread:CacheStoreWrapper(oracle.security.am.engines.sme.mapimpl.db.DbOraSmeStore), member=6): Failed to store key="c6077416-6957-465a-92f8-5e949aec04b4"
[2015-01-20T09:31:34.577+08:00] [oam_server1] [ERROR] [] [Coherence] [tid: Logger@9257178 3.5.3/465p2] [userId: ] [ecid: 982857897967041a:-61d667c2:14b01c92199:-8000-0000000000000003,0] [APP: oam_server] 2015-01-20 09:31:34.576/53404.630 Oracle Coherence GE 3.5.3/465p2 (thread=WriteBehindThread:CacheStoreWrapper(oracle.security.am.engines.sme.mapimpl.db.DbOraSmeStore), member=6): java.lang.NullPointerException[[
  at oracle.security.am.engines.sme.mapimpl.db.DbOraSmeStore.store(DbOraSmeStore.java:669)
  at com.tangosol.net.cache.ReadWriteBackingMap$CacheStoreWrapper.store(ReadWriteBackingMap.java:4353)
  at com.tangosol.net.cache.ReadWriteBackingMap$CacheStoreWrapper.storeInternal(ReadWriteBackingMap.java:4079)
  at com.tangosol.net.cache.ReadWriteBackingMap$WriteThread.run(ReadWriteBackingMap.java:3730)
  at com.tangosol.util.Daemon$DaemonWorker.run(Daemon.java:714)
  at java.lang.Thread.run(Thread.java:662)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Restart Admin and OAM Managed Server
2. Login to oamconsole


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot login

Cause

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