My Oracle Support Banner

ORA-28817, Error During Rendering Of Page Item P1_RESET_PASSWORD_LABEL while accessing any APEX URL (Doc ID 1962741.1)

Last updated on FEBRUARY 03, 2022

Applies to:

Oracle Application Express (APEX) - Version to 5.0 [Release 4 to 5]
Oracle Database Cloud Service - Version N/A and later
Oracle Database Exadata Express Cloud Service - Version N/A and later
Oracle Database Cloud Exadata Service - Version N/A and later
Oracle Cloud Infrastructure - Database Service - Version N/A and later
Information in this document applies to any platform.


In a new installation of APEX version 4.2.x or higher

When attempting to access APEX the following error is raised after displaying the APEX logo.

The issue can be reproduced at will with the following steps:

1. Install/Upgrade APEX
2. Configure ORDS or any other supported listener to access APEX
3. Try to access the main APEX Admin page or the APEX Application builder page
4. The login page does NOT display completely.  Only the logo is seen and then the error after it.


  In anticipation of using Transparent Data Encryption, the DBA has used the Database Initialization Parameter setting:  _use_fips_mode=true 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.