SQL Developer crashes after startup with Fatal Exception log generated (Doc ID 1963960.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle SQL Developer - Version 4.0 and later
All Platforms

Symptoms

After a particular PC system was recovered due to video/monitor issues, SQL Developer consistently crashes and generates a hs_err_pidXXXX.log.  No Oracle Client is installed. 

"Problematic Frame" in hs_err_pidXXXX.log:

  # A fatal error has been detected by the Java Runtime Environment:
  #
  # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00000000695703ee, pid=6904, tid=6172
  #
  # JRE version: Java(TM) SE Runtime Environment (7.0_71-b14) (build 1.7.0_71-b14)
  # Java VM: Java HotSpot(TM) 64-Bit Server VM (24.71-b01 mixed mode windows-amd64 compressed oops)
  # Problematic frame:
  # C [atio6axx.dll+0xac03ee]
  #
  # Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
  #
  # If you would like to submit a bug report, please visit:
  # http://bugreport.sun.com/bugreport/crash.jsp
  # The crash happened outside the Java Virtual Machine in native code.
  # See problematic frame for where to report the bug.

Note the DLL file referenced in the Problematic Frame line is "atio6axx.dll."  This is a non-Oracle DLL.

 

Changes

Monitor/video card replacement on the system and load of drivers required for the new device(s). 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms