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WWC-00000 Accessing Portal 11g After Configuring TLS 1.2 (Doc ID 1983638.1)

Last updated on JULY 06, 2020

Applies to:

Portal - Version 11.1.1.6.0 to 11.1.1.7.0 [Release FMW11g]
Information in this document applies to any platform.

Symptoms

Portal server is configured with SSL and the SSL is terminiated in the LBR

After disabling the SSLv3 on the LBR, the following error shows up when accessing Portal.

Error (WWC-00000)

Copyright 1999, 2010, Oracle and/or its affiliates. All rights reserved.;i=pls/orasso/orasso.wwsso_app_admin.fapp_process_login?p_app_id=; Accept=text/html Accept-Charset=ISO-8859-1,utf-8;q=0.7,*;q=0.7 User-Agent=Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/3.6.13 Oracle HTTPClient Version 10h X-Oracle-Device.Class=pcbrowser X-Oracle-Device.Name=HTML40 X-Oracle-Device.Orientation=landscape X-Oracle-Device.MaxDocSize=0 X-Oracle-Device.Secure=false PROVIDER=<PROVIDER_ID>;i=2;n=DESIGN_TIME_PG;o=0;R=0; .......

Enabling Portal Repository Logging (logcfg) shows the following errors when accessing Portal:

[17-FEB-2015 20:26:11] [ERROR] id=<ECID>[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)' ctx=wwctx_api.get_sso_login_config user=PUBLIC subscriberId=1 language=us userAgent="Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727) Oracle HTTPClient Version 10h" ip=<IP_ADDRESS>

Failed to get sso login config info

[START-ERROR-STACK]

ORA-28862: SSL connection failed

[END-ERROR-STACK]

[START-CALL-STACK]

----- PL/SQL Call Stack -----

object line object

handle number name

70001032b77be38 371 package body DW_PORTAL.WWLOG_API_DIAG

70001032b77be38 591 package body DW_PORTAL.WWLOG_API_DIAG

70001032b77be38 639 package body DW_PORTAL.WWLOG_API_DIAG

70001032b219e30 2330 package body DW_PORTAL.WWCTX_API

70001032b219e30 1370 package body DW_PORTAL.WWCTX_API

70001032b219e30 1411 package body DW_PORTAL.WWCTX_API

70001013a319f18 2805 package body DW_PORTAL.WWPOB_PAGE_UTIL

70001013a319f18 4308 package body DW_PORTAL.WWPOB_PAGE_UTIL

70001013a3246e8 3846 package body DW_PORTAL.WWPOB_PAGE

70001013a3246e8 3321 package body DW_PORTAL.WWPOB_PAGE

70001013a3246e8 3094 package body DW_PORTAL.WWPOB_PAGE

70001013a3333f8 33 anonymous block

[END-CALL-STACK]

 

Changes

The LBR is configured to accept TLS1.2 only, and SSLv3 is disabled.

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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