"oracle.security.am.asdk.AccessException: user is not logged in" Error in OAM-Integrated Sites When Using com.fatwire.wem.sso.SSOSession.getMultiTicket() (Doc ID 1987774.1)

Last updated on MAY 31, 2021

Applies to:

Symptoms

Unable to obtain a ticket using API for OAM-integrated Sites instance.

- e.g. using com.fatwire.wem.sso.SSOSession.getMultiTicket() to get a multiticket from an OAM-integrated Sites instance.

Attempts to do so result in the following exception:

 
This issue can manifest itself in several ways, including the following:

1) Unable to install Community Gadgets with OAM-integrated Sites instance.
      - The above exception is seen in the CG logs when deploying the Production application.

2) Unable to use CSDT with OAM-integrated Sites instance.
     - The above exception is seen in Eclipse error console after connecting to the Sites instance.

3) Unable to run a standalone java REST application to connect to an OAM-integrated
Sites instance.
    - e.g.
            ssoSession = SSO.getSSOSession("SSOConfig.xml");
            multiticket = ssoSession.getMultiTicket("fwadmin", "xceladmin");

Cause

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