Application Controls Are Not Recognized By The Agent And Sendkeys Injection Fails (Doc ID 1987834.1)

Last updated on DECEMBER 12, 2016

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.0.0 and later
Information in this document applies to any platform.

Symptoms

Logon Manager fails to correctly inject the credentials into a windows application using control IDs or Send Keys.

If the application controls are not recognized by the Logon Manager agent, the expected behavior is for Send Keys to be used as an alternative solution to inject the user credentials into the fields by emulating the keystrokes that would be manually typed by the user.

The issue can be reproduced at will with the following steps:
1. Create an application template to define the windows .NET application.
2. Configure the template to use control IDs in the application template wizard.
3. Test the application. Username and password are injected into the username field.
4. Configure the application to use Send Keys with direct injection. Credentials are not injected into the application fields.
5. Configure the application to use Send Keys without direct injection. Username and password are injected into the username field.


Cause

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