Discussion Site shows "An error occurred while trying to provision the service oracle.webcenter.collab.forum. The service did not get provisioned." (Doc ID 1988299.1)

Last updated on NOVEMBER 10, 2016

Applies to:

Oracle WebCenter Portal - Version 11.1.1.8.6 and later
Information in this document applies to any platform.

Symptoms

After creating a Discussion Site in WebCenter Portal, the error below shows on the portal page:

WCS#<DATETIME>: An error occurred while trying to provision the service oracle.webcenter.collab.forum. The service did not get provisioned.

Spaces-diagnostics logs shows:

[WC_Spaces] [ERROR] [WSM-07501] [oracle.wsm.resources.enforcement] [tid:] [ecid:] [APP: webcenter#11.1.1.4.0] [WSM_POLICY_NAME: oracle/wss11_saml_token_with_message_protection_client_policy] Failure in Oracle WSM Agent processRequest, category=security, function=agent.function.client, application=webcenter, composite=null, modelObj=OWCDiscussionsServiceAuthenticated, policy=oracle/wss11_saml_token_with_message_protection_client_policy, policyVersion=null, assertionName={http://schemas.oracle.com/ws/2006/01/securitypolicy}wss11-saml-with-certificates.[[
oracle.wsm.common.sdk.WSMException: WSM-00057 : The certificate, orakey, is not retrieved. The location of the key store being used is "<FMW_HOME>/user_projects/domains/<DOMAIN_NAME>/config/fmwconfig/default-keystore.jks" and its type is "JKS". The following aliases are found in the keystore:- [webcenter_spaces_ws, ]

Cause

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