Import Server Error Connecting to SMTP Server "There was an error connecting to the SMTP mail server. Context[SMTPSEND] Error: 9" (Doc ID 1993228.1)

Last updated on OCTOBER 04, 2016

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

Import Server is failing to connect to the SMTP server with error:

There was an error sending your message.
There was an error connecting to the SMTP mail server. Context[SMTPSEND] Error: 9

Testing in a telnet session appears to be successful.  When activating the Import Server job, the following error is returned in the Import Server log:

The following error occurred attempting to connect to the SMTP server [gva.sr.priv.unicc.org] with the following user address [ecm-inbox@who.int] ErrNum: 9 ErrDesc: There was an error connecting to the SMTP mail server. Context[SMTPCONNECT]

When examining the smtp.log file generated by enabling the registry setting "EMAILLOGFILENAME", the following appears:

03/18/15 14:03:57 Opening Socket.
Performing DNS lookup: gva.sr.priv.unicc.org
Connecting to: 10.80.11.25
Error Connecting to [ gva.sr.priv.unicc.org ]. # 10013

Cause

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