11g WCC IBR PDF Office Conversions Fail on Windows 2012 (Doc ID 1995803.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Webcenter Content 11.1.1.8 domain installed on Windows 2012.

The Inbound Refinery is configured to use Office 2010 for PDF conversions.

The PDF conversions fail with the errors such as this:

From the IBR log:

Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: d:\Oracle\domains\IBRDomain\ucm\ibr\vault\~temp\WCC8\70679\DocConverterResults.hda (The system cannot find the file specified) java.io.FileNotFoundException: d:\Oracle\admin\domains\IBRDomain\ucm\ibr\vault\~temp\WCC8\70679\DocConverterResults.hda (The system cannot find the file specified). [ Details ]

csLogJobIdPrefix,70672!csLinefeed!csConversionForceFailureByStep,MSOfficeToPostscript,d:\\Oracle\\domains\\IBRDomain\\ucm\\ibr\\vault\\~temp\\WCC8\\70672\\DocConverterResults.hda (The system cannot find the file specified)!$d:\\Oracle\\domains\\IBRDomain\\ucm\\ibr\\vault\\~temp\\WCC8\\70672\\DocConverterResults.hda (The system cannot find the file specified)!syJavaExceptionWrapper,java.io.FileNotFoundException: d:\\Oracle\\admin\\domains\\IBRDomain\\ucm\\ibr\\vault\\~temp\\WCC8\\70672\\DocConverterResults.hda (The system cannot find the file specified)
java.io.FileNotFoundException: d:\Oracle\admin\domains\IBRDomain\ucm\ibr\vault\~temp\WCC8\70672\DocConverterResults.hda (The system cannot find the file specified)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(FileInputStream.java:146)
at java.io.FileInputStream.<init>(FileInputStream.java:101)

Executing the MSOfficeConverter.exe manually from a command window, the following error is returned:

D:/Oracle/middleware/Oracle_ECM1/ucm/idc/components/WinNativeConverter/bin/win32/MSOfficeConverter.exe
The following feature couldn't be installed:
.NET Framework 3.5


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms