11g WCC IBR PDF Office Conversions Fail on Windows 2012 (Doc ID 1995803.1)

Last updated on SEPTEMBER 21, 2023

Applies to:

Symptoms

Webcenter Content 11.1.1.8 or 11.1.1.9 domain installed on Windows 2012.

The Inbound Refinery is configured to use Office 2010 for PDF conversions.

The PDF conversions fail with the errors such as this:

From the IBR log:

Step MSOfficeToPostscript forced conversion failure by conversion engine because of error: d:\<IBR DOMAIN>\ucm\ibr\vault\~temp\WCC8\70679\DocConverterResults.hda (The system cannot find the file specified) java.io.FileNotFoundException: d:\Oracle\admin\domains\IBRDomain\ucm\ibr\vault\~temp\WCC8\70679\DocConverterResults.hda (The system cannot find the file specified). [ Details ]

csLogJobIdPrefix,70672!csLinefeed!csConversionForceFailureByStep,MSOfficeToPostscript,d:\\<IBR DOMAIN>\\ucm\\ibr\\vault\\~temp\\WCC8\\70672\\DocConverterResults.hda (The system cannot find the file specified)!$d:\\Oracle\\domains\\IBRDomain\\ucm\\ibr\\vault\\~temp\\WCC8\\70672\\DocConverterResults.hda (The system cannot find the file specified)!syJavaExceptionWrapper,java.io.FileNotFoundException: d:\\Oracle\\admin\\domains\\IBRDomain\\ucm\\ibr\\vault\\~temp\\WCC8\\70672\\DocConverterResults.hda (The system cannot find the file specified)
java.io.FileNotFoundException: d:\<IBR DOMAIN>\IBRDomain\ucm\ibr\vault\~temp\WCC8\70672\DocConverterResults.hda (The system cannot find the file specified)
at java.io.FileInputStream.open(Native Method)
at java.io.FileInputStream.<init>(FileInputStream.java:146)
at java.io.FileInputStream.<init>(FileInputStream.java:101)

Executing the MSOfficeConverter.exe manually from a command window, the following error is returned:

D:/Oracle/middleware/Oracle_ECM1/ucm/idc/components/WinNativeConverter/bin/win32/MSOfficeConverter.exe
The following feature couldn't be installed:
.NET Framework 3.5

Cause

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