En-GB Help Menu Not Available (Doc ID 2001271.1)

Last updated on JULY 27, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.8.0 version, Content Server with Site Studio

ACTUAL BEHAVIOR
---------------
The locale for the instance is set to 'en-GB' which is working as expected. However, when clicking the help menus in Site Studio contributor 404's occur and looking at the directories it is seen that the directory and help files do not exist for the 'en-GB locale. The directories do exist for other locales.

Here are the directories that are referenced:

https://webcontrib.otago.ac.nz/cs/help/sitestudio/contributor/en-GB/x_editor_window.htm?WCMPopupId=sitestudiohelp&WCMUrlParams=WCMUrlParams%2CWCMPopupId
https://devcontrib.otago.ac.nz/cs/help/sitestudio/contributor/en-GB/x_editor_window.htm?WCMPopupId=sitestudiohelp&WCMUrlParams=WCMUrlParams%2CWCMPopupId
https://testcontrib.otago.ac.nz/cs/help/sitestudio/contributor/en-GB/x_editor_window.htm?WCMPopupId=sitestudiohelp&WCMUrlParams=WCMUrlParams%2CWCMPopupId

EXPECTED BEHAVIOR
-----------------------

It is expected that is the locale is set and working in a particular instance, that the help files in the system and in SIteStudio contributor exist and work when selected as is the case with other locales tested.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Change setup to 'en-GB' locale
2. Restart all nodes
3. Click on the help files in SiteStudio contributor

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot read the help files in the case of product questions. This causes frustration and users then waste time looking elsewhere to have questions answered.

Cause

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