500 Error When Sharing Facebook Comment, After Logging in to Facebook (Doc ID 2007143.1)

Last updated on JUNE 29, 2017

Applies to:

Oracle WebCenter Sites - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

When clicking the Share button to share a comment on Facebook, the Facbook login is shown, but after logging in the pop-up shows a 500 error.

The log contains an error:
2015-03-04 15:14:57,610 [[ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] ERROR com.fatwire.cos.sso.external.dispatcher.ExternalAuthDispatcherImpl - Failed external authentication
java.lang.RuntimeException: java.io.FileNotFoundException: Response: '403: Forbidden' for url: 'https://graph.facebook.com/me/feed?access_token={token}&expires=7654321'
  at com.fatwire.cos.sso.external.dispatcher.facebook.ShareProcessor.processRequest(ShareProcessor.java:119)
  at com.fatwire.cos.sso.external.dispatcher.ExternalAuthenticatorImpl.authenticate(ExternalAuthenticatorImpl.java:51)
  at com.fatwire.cos.sso.external.dispatcher.ExternalAuthDispatcherImpl.processAuthenticationRequest(ExternalAuthDispatcherImpl.java:100)
  at com.fatwire.cos.sso.external.dispatcher.supportservlet.ExternalAuthDispatcherServlet.doGet(ExternalAuthDispatcherServlet.java:31)

Cause

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