SOA Human Task expires at the last escalation level and disappears from Worklist (Doc ID 2010193.1)

Last updated on JULY 29, 2016

Applies to:

Oracle SOA Suite - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.1.7.0 version, Workflow Service Engine

ACTUAL BEHAVIOR
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A SOA Human Task is configured with 2 escalation levels and an escalation timeout of 1 minute.

The task successfully escalates from original user to level2 and level3 users as expected after 1 minute.

The issue is that the task expires at level3 user (which is the last level ) after 1 minute, and can no longer be viewed in the worklist app.




Cause

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