Process with multiple start events gets stuck at the start activity (Doc ID 2010231.1)

Last updated on JULY 16, 2015

Applies to:

Oracle Business Process Management Suite - Version 11.1.1.7.0 to 11.1.1.7.0 on JCS [Release 11gR1]
Information in this document applies to any platform.

Symptoms

After applying the 11.1.1.7.7 Bundle Patch, instances created in a multi-start process won't move passed the start activity.  There might not be any noticable exception in the logs. Some customers have seen this exception, which is very vague:

Another symptom is that there will be a new row in the CUBE_INSTANCE table (which belongs to the SOAINFRA schema) for the given ECID, but there will not be rows in the WFTASK table (also in the SOAINFRA schema) for that same ECID.

Here is an example multi-start process that faced the issue:

Cause

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