Oracle Mobile Authenticator Login Fails with "Cannot connect to server" (Doc ID 2011077.1)

Last updated on SEPTEMBER 21, 2016

Applies to:

Oracle Mobile and Social - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

OAM Oracle Mobile Authenticator (OMA) login is failing.

The instructions from the following documentation have been used to configure OMA:

Oracle Fusion Middleware Online Documentation Library, 11g Release 1 (11.1.2.2)
Fusion Middleware Administrator's Guide for Oracle Access Management
19.20.2 Configuring Access Manager for Two-Factor Authentication


When login through OMA is attempted the error "Cannot connect to server" is displayed.

When invalid credentials are submitted OMA returns "check username/password".
When using valid credentials it displays "Cannot connect to server".

The OAM log shows the following exception:



When the search with same parameters is executed directly on the LDAP server the user is found.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms