Attachment Error - Intradoc.common.ServiceException: !csUnableToGetAccount (Doc ID 2017356.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle WebCenter Content - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Primavera Contract Management/WCC integration
Unable to add attachments.

Following error shows in logs:

[2015-06-02T13:57:12.900-04:00] [UCM_server1] [ERROR] [UCM-CS-000001] [oracle.ucm.idccs] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <WLS Kernel>] [ecid: b9a7ee97c27abc2c:-6b0697f8:14db4d8cf09:-8000-0000000000000440,0] [APP: Oracle Universal Content Management - Content Server] general exception[[
intradoc.common.ServiceException: !csUnableToGetAccount
       at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2115)
       at intradoc.server.Service.buildServiceException(Service.java:2260)
       at intradoc.server.Service.createServiceExceptionEx(Service.java:2254)
       at intradoc.server.Service.createServiceException(Service.java:2249)
       at intradoc.server.ServiceSecurityImplementor.validateRemoteClientConnectionPrivilege(ServiceSecurityImplementor.java:712)
       at intradoc.server.ServiceSecurityImplementor.globalSecurityCheck(ServiceSecurityImplementor.java:232)
       at intradoc.upload.UploadSecurityImplementor.globalSecurityCheck(UploadSecurityImplementor.java:57)
       at intradoc.server.Service.globalSecurityCheck(Service.java:2671)
       at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:678)
       at intradoc.server.Service.doRequest(Service.java:1890)
       at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
       at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
       at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
       at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
       at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
       at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
Caused by: intradoc.common.ServiceException: !csIncomingAddressNotAllowed,(ACTUAL IP ADDRESS here)
       at intradoc.provider.SocketIncomingConnection.checkEnvironmentValueFilter(SocketIncomingConnection.java:300)
       at intradoc.provider.SocketIncomingConnection.checkRequestAllowed(SocketIncomingConnection.java:244)
       at intradoc.server.ServiceSecurityImplementor.validateRemoteClientConnectionPrivilege(ServiceSecurityImplementor.java:708)
       ... 11 more

Cause

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