Active Directory Authentication to the Container Fails

(Doc ID 2019331.1)

Last updated on SEPTEMBER 09, 2017

Applies to:

Oracle Mobile Security Suite - Version and later
Information in this document applies to any platform.


When attempting to logon an active directory account to the work space, the following error occurs.

BMAX is unable to contact the external authentication server

The issue can be reproduced at will with the following steps:
1. start a session on an ipad or android device
2. start the secure workspace and try to login.
3. error "BMAX is unable to contact the external authentication server"

In this case the customer has configured their domain so that users have a custom UPN suffix for external users (, which differs from the actual domain name (


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