Capture Import Server Crops Side of Landscape Documents when Configured for "Portrait" (Doc ID 2021925.1)

Last updated on JUNE 25, 2015

Applies to:

Oracle WebCenter Capture 10g - Version 10.1.3.5.1 and later
Information in this document applies to any platform.

Symptoms

When Import Server 10.1351 processes a PDF document with a Landscape orientation, the side of the document gets cropped from the converted image. After altering the "Orientation" option in the batch job's "Image Output" tab to be "Landscape", that specific document imports correctly. However, this causes documents with Portrait orientation to have the bottom of the converted image cropped when converted to TIF.

The conversion is using the virtual print driver to convert from PDF to TIF and PDF Documents are being opened with an application called "PDF-XChange Pro" instead of the typical Adobe Reader application.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms