Access To OAM Protected Resource Takes Over 10 Minutes At Times (Doc ID 2029704.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Access Manager - Version 11.1.1.7.1 and later
Information in this document applies to any platform.

Symptoms

Access to OAM Protected Resource takes over 10 minutes.

You are using "KerberosScheme" Authentication Scheme with "Kerberos" Authentication Module to authenticate users.

The stuck threads is waiting as below:

-- Blocked trying to get lock: java.lang.Class@211c4bd[fat lock]
oracle.security.am.engine.authn.internal.executor.Utils.getServiceSubject(Utils.java:164)
oracle.security.am.engine.authn.internal.executor.SpnegoAuthenticator.authenticate(SpnegoAuthenticator.java:127)
oracle.security.am.engine.authn.internal.executor.KerberosModuleExecutor.execute(KerberosModuleExecutor.java:130)
oracle.security.am.engine.authn.internal.executor.AuthenticationSchemeExecutor.execute(AuthenticationSchemeExecutor.java:69)
oracle.security.am.engine.authn.internal.controller.AuthenticationEngineControllerImpl.validateUser(AuthenticationEngineControllerImpl.java:233)
oracle.security.am.engines.enginecontroller.AuthnEngineController.authenticateUser(AuthnEngineController.java:569)
oracle.security.am.engines.enginecontroller.AuthnEngineController.processEvent(AuthnEngineController.java:280)
oracle.security.am.controller.MasterController.processEvent(MasterController.java:480)
oracle.security.am.controller.MasterController.processRequest(MasterController.java:704)
oracle.security.am.controller.MasterController.process(MasterController.java:678)
oracle.security.am.pbl.PBLFlowManager.delegateToMasterController(PBLFlowManager.java:191)
oracle.security.am.pbl.PBLFlowManager.handleBaseEvent(PBLFlowManager.java:125)
oracle.security.am.pbl.PBLFlowManager.processRequest(PBLFlowManager.java:83)
oracle.security.am.pbl.transport.http.AMServlet.handleRequest(AMServlet.java:157)
oracle.security.am.pbl.transport.http.AMServlet.doPost(AMServlet.java:128)
oracle.security.am.pbl.transport.http.AMServlet.doGet(AMServlet.java:686)

Cause

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