Unable To Play Video In Secure Container (Doc ID 2030228.1)

Last updated on NOVEMBER 20, 2015

Applies to:

Oracle Mobile Security Suite - Version 2.5.6.0.0 to 11.1.2.3.0
Information in this document applies to any platform.

Symptoms

End users are unable to play video files in the mobile device secure container after registration of the workspace.

In the most common use case, users recieve a link to the video in an email and try to download and play the video.  This leads to an 'error downloading the file, please try again' error.

 



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms