Unable to switch sites on WebSphere (Doc ID 2031752.1)

Last updated on NOVEMBER 01, 2022

Applies to:

Symptoms

The Sites selector dropdown on the top right does not allow the user to switch sites. At login we are taken to the last site we accessed. However if we try and switch to another site it does not work and remains on the current site.

The following error is seen in the Sites log file:

 [ERROR] [WebContainer : 12] [fatwire.logging.cs.jsp] Failure executing JSPfatwire/wem/ui/addUserPreference Exception calling include: page:/jsp/cs_deployed/fatwire/wem/ui/addUserPreference.jsp
java.io.UnsupportedEncodingException tossed:UTF-8;PostOnly=true
 [ERROR] [WebContainer : 12] [fatwire.logging.cs.request] COM.FutureTense.Common.ContentServerException: Unable to evaluate element fatwire/wem/ui/addUserPreference Error code:UNABLE TO EVAL ELEMENT
[WARN ] [WebContainer : 3] [cas.client.util.CommonUtils] safeGetParameter called on a POST HttpServletRequest for LogoutRequest. Cannot complete check safely. Reverting to standard behavior for this Parameter
[fatwire.logging.cs.request] Exception initializing the output stream
java.io.UnsupportedEncodingException: UTF-8;PostOnly=true
  at sun.nio.cs.StreamEncoder.forOutputStreamWriter(StreamEncoder.java:83)
  at java.io.OutputStreamWriter.(OutputStreamWriter.java:91)
  at com.ibm.ws.webcontainer.srt.SRTServletResponse.getWriter(SRTServletResponse.java:772)
  at COM.FutureTense.Servlet.ServletRequest.getOutput(ServletRequest.java:732)
  at COM.FutureTense.Servlet.FRequestObj.initContext(FRequestObj.java:318)
  at COM.FutureTense.Servlet.FRequestObj.include(FRequestObj.java:1420)
  at COM.FutureTense.Servlet.JSPServices.runJSP(JSPServices.java:111)
  at COM.FutureTense.Platform.FileSystem.FILESYSTEMJSPManager.runJSP(FILESYSTEMJSPManager.java:463)
  at COM.FutureTense.Servlet.JSPServices.runJSPObject(JSPServices.java:50)
  at COM.FutureTense.Platform.FileSystem.FILESYSTEMJSPManager$JSPDataFile.run(FILESYSTEMJSPManager.java:190)
  at COM.FutureTense.Common.ContentServer.jspExecute(ContentServer.java:3036)
  at COM.FutureTense.Common.ContentServer.evalTemplate(ContentServer.java:2630)
  at COM.FutureTense.Common.ContentServer.generatePage(ContentServer.java:1649)
  at COM.FutureTense.Common.ContentServer.evalPage(ContentServer.java:1278)
  at COM.FutureTense.Common.ContentServer.execute(ContentServer.java:467)
  at COM.FutureTense.Servlet.FTServlet.execute(FTServlet.java:129)
  at COM.FutureTense.Servlet.FTServlet.doGet(FTServlet.java:53)
  ...

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.