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"SDP-25700" and "SDP-26006" Errors Sending Email Notifications with "javax.mail.MessagingException: [EOF]", "Can't send command to SMTP host" and "java.net.SocketException: Broken pipe" (Doc ID 2035728.1)

Last updated on FEBRUARY 21, 2020

Applies to:

Identity Manager - Version 11.1.1.3.0 and later
Oracle SOA Suite - Version 11.1.1.1.0 and later
Information in this document applies to any platform.

Symptoms

After setting up the UMS email driver and configuring the Human Workflow Notification properties, the request approval notifications are not sent.  When you test notification functionality from the EM Console, the emails are not sent and you're seeing the following errors in the SOA server diagnostic log file.

[2015-07-16T09:40:46.680-04:00] [<server>] [ERROR] [SDP-25700] [oracle.sdp.messaging.driver.email] [tid: Workmanager: , Version: 0, Scheduled=false, Started=false, Wait time: 0 ms\n] [userId: <user>] [ecid: <ecid>] [APP: usermessagingdriver-email] An unexpected exception was caught.[[
javax.mail.MessagingException: [EOF]
    at com.sun.mail.smtp.SMTPTransport.issueCommand(SMTPTransport.java:1481)
    at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:1512)
    at com.sun.mail.smtp.SMTPTransport.mailFrom(SMTPTransport.java:1054)
    at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:634)
....
]]
[2015-07-16T09:40:46.705-04:00] [<server>] [ERROR] [SDP-25700] [oracle.sdp.messaging.driver.email] [tid: Workmanager: , Version: 0, Scheduled=false, Started=false, Wait time: 0 ms\n] [userId: <user>] [ecid: <ecid>] [APP: usermessagingdriver-email] An unexpected exception was caught.[[
javax.mail.MessagingException: Can't send command to SMTP host;
  nested exception is:
    java.net.SocketException: Broken pipe
    at com.sun.mail.smtp.SMTPTransport.sendCommand(SMTPTransport.java:1564)
...
Caused by: java.net.SocketException: Broken pipe
    at java.net.SocketOutputStream.socketWrite0(Native Method)
...

]]
[2015-07-16T09:40:46.716-04:00] [<server>] [ERROR] [SDP-26006] [oracle.sdp.messaging.driver.dispatcher] [tid: Workmanager: , Version: 0, Scheduled=false, Started=false, Wait time: 0 ms\n] [userId: <user>] [ecid: <ecid>] [APP: usermessagingdriver-email] Exception while dispatching message to driver resource adapter.[[
oracle.sdp.messaging.driver.DriverException: javax.mail.MessagingException: Can't send command to SMTP host;
  nested exception is:
    java.net.SocketException: Broken pipe
    at oracle.sdpinternal.messaging.driver.email.EmailDriver.send(EmailDriver.java:829)
...
]]

Cause

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