ORA-28000: the account is locked (Doc ID 2036337.1)

Last updated on JUNE 27, 2017

Applies to:

Portal - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

When trying to access Portal, the browser shows an error like the following:

Servlet Error
An unexpected servlet error was encountered.
Please check the log file for more details.

The WLS_PORTAL1-diagnostic.log shows the following error:

[2015-06-16T11:16:20.067-04:00] [WLS_PORTAL1] [ERROR] [] [oracle.portal] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 1141138466999984,0:1:1:1] [APP: portal] [URI: /portal/pls/portal/cbs_display.getOAMAttr] ERROR: Repository Gateway error: Database Error: ORA=28000 ORA-28000: the account is locked[[


The following not was tried, but behavior still occurs:

<note: 1270222.1> How to Change the Portal Schema Password in Portal 11.1.x?

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms