Accessing Portal Returns: "ORA-28000: the account is locked"
(Doc ID 2036337.1)
Last updated on OCTOBER 09, 2023
Applies to:
Portal - Version 11.1.1.2.0 to 11.1.1.7.0 [Release FMW11g]Information in this document applies to any platform.
Symptoms
When trying to access Portal, the browser shows an error like the following:
Servlet Error
An unexpected servlet error was encountered.
Please check the log file for more details.
An unexpected servlet error was encountered.
Please check the log file for more details.
The WLS_PORTAL1-diagnostic.log shows the following error:
[2015-06-16T11:16:20.067-04:00] [WLS_PORTAL1] [ERROR] [] [oracle.portal] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: portal] [URI: /portal/pls/portal/<PAGEGROUP_NAME>/<PAGENAME>] ERROR: Repository Gateway error: Database Error: ORA=28000 ORA-28000: the account is locked[[
The following not was tried, but behavior still occurs:
<note: 1270222.1> How to Change the Portal Schema Password in Portal 11.1.x?
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |