My Oracle Support Banner

Moving Oracle Access Manager 10g (OAM 10.1.4.3) To New Policy/User Store Resulted Error "There Was A Problem Obtaining The User ID...." (Doc ID 2041372.1)

Last updated on SEPTEMBER 24, 2019

Applies to:

COREid Access - Version 10.1.4.3.0 to 10.1.4.3.0
COREid Identity - Version 10.1.4.3 to 10.1.4.3.0
Information in this document applies to any platform.
Oracle is not responsible for instructions/information from 3rd party sites that may be contained in this KM note.

Symptoms

Login to Policy Manager and Access Server Console throws error below on the browser.

Error: there was a problem obtaining the user ID. One possible reason for this is a time difference between the Identity System and Access Systems (Policy Manager and Access System Console).


The Access Server and Identity Server are both on the same host. 

Changes

Issue occurred after configuring existing OAM 10.1.4.3.0 to new Policy/User Store in Identity Server. 

This was done following E12493-01 Appendix D: Changing Directory Server Hosts. 

After Appendix D.5 "Re-configuring the Policy Manager", login to Access Server Console, getting above message.

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.