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Moving OAM To New Policy/User Store Resulted Error "There Was A Problem Obtaining The User ID...." (Doc ID 2041372.1)

Last updated on MARCH 08, 2017

Applies to:

COREid Access - Version to
COREid Identity - Version to
Information in this document applies to any platform.


Login to Policy Manager and Access Server Console throws error below on the browser.

Error: there was a problem obtaining the user ID. One possible reason for this is a time difference between the Identity System and Access Systems (Policy Manager and Access System Console).

The Access Server and Identity Server are both on the same host. 


Issue occurred after configuring existing OAM to new Policy/User Store in Identity Server. 

This was done following E12493-01 Appendix D: Changing Directory Server Hosts. 

After Appendix D.5 "Re-configuring the Policy Manager", login to Access Server Console, getting above message.



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