User Credentials Become Blank Intermittently And For Random Users (Doc ID 2042670.1)

Last updated on APRIL 11, 2016

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.0.1 to 11.1.2.3.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

In this case the customer was using a combination of local Desktop agent and Citrix agent.  Only some users experienced this issue. When viewed in Logon Manger Client we see the credentials are blank.

Cause

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