Adaptive Authentication not Working in Oracle Access Manager (OAM) 11.1.2.3.0 (Doc ID 2043434.1)

Last updated on MARCH 27, 2017

Applies to:

Oracle Access Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

After configuring Second Factor Authentication, the end user receives the following error after selecting the email to complete the Second Factor Authentication:

  "System error. Please re-try your action. If you continue to get this error, please contact the Administrator." 


The Oracle Access Manager (OAM) logs show the following error:

[2015-05-29T11:42:53.396-05:00] [WLS_OAM1] [ERROR] [] [oracle.oam.plugin] [tid: [ACTIVE].ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: f755da8d129818a8:2bcca668:14d9c965c2b:-8000-000000000001dd17,0] [APP: oam_server#11.1.2.0.0] Error sending OTP[[
javax.xml.ws.WebServiceException: javax.xml.soap.SOAPException: javax.xml.soap.SOAPException: Message send failed: Connection refused
      at oracle.j2ee.ws.client.jaxws.DispatchImpl.invoke(DispatchImpl.java:880)
      at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.synchronousInvocationWithRetry(OracleDispatchImpl.java:235)
      at oracle.j2ee.ws.client.jaxws.OracleDispatchImpl.invoke(OracleDispatchImpl.java:106)
      at oracle.j2ee.ws.client.jaxws.WsClientProxyInvocationHandler.invoke(WsClientProxyInvocationHandler.java:254)
      at com.sun.proxy.$Proxy259.send(Unknown Source)
      at oracle.ucs.messaging.ws.MessagingClient.send(MessagingClient.java:299)
      at oracle.security.am.sfa.messenger.UMSMessengerBase.sendMessage(UMSMessengerBase.java:297)
      at oracle.security.am.sfa.messenger.UMSMessengerBase.send(UMSMessengerBase.java:259)
      at oracle.security.am.sfa.processor.SFAEmailProcessor.send(SFAEmailProcessor.java:194)
      at oracle.security.am.sfa.plugin.AbstractOAMSFAPlugin.process(AbstractOAMSFAPlugin.java:287)
      at oracle.security.am.engine.authn.internal.executor.PlugInExecutor.execute(PlugInExecutor.java:204)
      at oracle.security.am.engine.authn.internal.executor.AuthenticationSchemeExecutor.execute(AuthenticationSchemeExecutor.java:113)
      at oracle.security.am.engine.authn.internal.controller.AuthenticationEngineControllerImpl.validateUser(AuthenticationEngineControllerImpl.java:269)
      at oracle.security.am.engines.enginecontroller.AuthnEngineController.authenticateUser(AuthnEngineController.java:98

Cause

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