My Oracle Support Banner

OAFrameworkProvider Portlets Do Not Work in Portal and Shows Error: The portlet could not be contacted (Doc ID 2046136.1)

Last updated on AUGUST 10, 2018

Applies to:

Portal - Version 10.1.4.2 to 11.1.1.7.0 [Release 10gR2 to FMW11g]
Information in this document applies to any platform.

Symptoms

When attempting to access a portal page with EBIZ OAFrameworkProvider JPDK providers, the EBIZ portlet is not displayed  and shows the error

 Error: The portlet could not be contacted

The Portal diagnostic log file  shows:

 

[2015-08-18T07:56:44.053+10:00] [WLS_PORTAL] [ERROR] [] [oracle.portal.page] [tid: content-fetcher156] [userId: <anonymous>] [ecid: 0056aW6QhIW2zGuaw_icMG0000_L00000b,1:26259] [APP: portal] [URI: /portal/pls/portal/!PRODINT_PORTAL.wwpro_app_provider.do_object_signon] ContentFetcher Unexpected Exception Request Failed:java.lang.NullPointerException name=content-fetcher156 label=webPortlet url=https://myfnd.com.au/OA_HTML/providers/OAFrameworkProvider time=0ms timeout=65000ms process=Dispatching

[2015-08-18T07:56:44.053+10:00] [WLS_PORTAL] [ERROR] [] [oracle.portal.page] [tid: content-fetcher138] [userId: <anonymous>] [ecid: 0056aW6QhIW2zGuaw_icMG0000_L00000b,1:26241] [APP: portal] [URI: /portal/pls/portal/!PRODINT_PORTAL.wwpro_app_provider.do_object_signon] ContentFetcher Unexpected Exception Request Failed:java.lang.NullPointerException name=content-fetcher138 label=webPortlet url=https://myfnd.com.au/OA_HTML/providers/OAFrameworkProvider time=0ms timeout=65000ms process=Dispatching

 

Also, in the log.xml file on the 10.1.3 oacore (where the framework provider is running)  shows error for authentication failure

"Raising SOAP fault code: AuthenticationFailure "

 

Changes

 No changes to enviroment done

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Changes
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.