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Workflow Actionable Emails Faile When Mail Client Attaches Signature: "No NID Placeholder" (Doc ID 2052032.1)

Last updated on SEPTEMBER 26, 2017

Applies to:

Oracle SOA Suite - Version 11.1.1.7.0 and later
Information in this document applies to any platform.

Symptoms

When a workflow is set up with actionable e-mails and the user actions a task from an e-mail, the task fails to process further when the mail client
adds a signature with an image to the bottom of the reply to e-mail in LOTUS NOTES.

When the signature is removed from the reply mail, the approval is working from email. 

The mail can be viewed in Enterprise Manager - SOA Infrastructure Home - Human Workflow Engine Home - Notification Management - Incomming Notification when selecting view content it returns blank.

Error trace:

<Error> <oracle.soa.services.notification>
<BEA-000000> <<.> No NID Placeholder.
Incoming message content does not contain Notification ID placeholders.
Ensure that the response message is not corrupted.
.
ORABPEL-31010
.
No NID Placeholder.
Incoming message content does not contain Notification ID placeholders.
Ensure that the response message is not corrupted.
.
at
oracle.bpel.services.workflow.task.notification.TaskResponseReceiver.receiveEmail(TaskResponseReceiver.java:182)
at oracle.bpel.services.workflow.task.notification.TaskResponseReceiver.emailReceived(TaskResponseReceiver.java:137)
at oracle.bpel.services.notification.impl.ResponseHandlerImpl.handleEmailResponse(ResponseHandlerImpl.java:161)
at oracle.bpel.services.notification.impl.asns.ASNSDriver.onMessage(ASNSDriver.java:667)
at oracle.bpel.services.notification.impl.asns.ASNSInteractionBean.onMessage(ASNSInteractionBean.java:227)
at oracle.sdpinternal.messaging.ListenerManager.onMessage(ListenerManager.java:502)
at oracle.sdpinternal.messaging.ListenerManager.onMessage(ListenerManager.java:457)
at oracle.sdpinternal.messaging.jms.QueueWorker.run(QueueWorker.java:73)
at weblogic.work.j2ee.J2EEWorkManager$WorkWithListener.run(J2EEWorkManager.java:184)
at weblogic.work.DaemonWorkThread.run(DaemonWorkThread.java:30)

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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