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A Single User Is Not Able To View Tasks In INBOX In Identity Console (Doc ID 2053752.1)

Last updated on MARCH 01, 2018

Applies to:

Identity Manager - Version 11.1.2.2.0 to 11.1.2.2.7 [Release 11g]
Information in this document applies to any platform.

Symptoms

On : OIM version 11.1.2.2.x, a single user is not able to view tasks in the Inbox when logged in to the Self Service Console. The user sees the following exception while accessing either the "Pending Approvals" widget on the Home page or the Inbox:

"Error showing tasklist. Possible reasons could be : 1. SOA server connection information is not available. 2. If it is run in federated mode, the default server may be down"

In the SOA log files, you see the following error:

[2015-08-19T01:52:35.084-04:00] [soa_server3] [ERROR] [] [oracle.soa.services.workflow.task] [tid: [ACTIVE].ExecuteThread: '11' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: lar0280] [ecid: c884ae95422667f5:-393a4a56:14f11ab4d55:-8000-00000000000c5dd0,1:1088037] [APP: soa-infra] <.> Error in creating reply message for Web Services.[[
Error in creating reply message for Web Services.
The Web Service input could be invalid causing this exception. Check the Web Service input for correctness. The input could also be validated against XML schema definition that describes the operation input. It being valid, this is a system error.
ORABPEL-30010

Error in creating reply message for Web Services.
Error in creating reply message for Web Services.
The Web Service input could be invalid causing this exception. Check the Web Service input for correctness. The input could also be validated against XML schema definition that describes the operation input. It being valid, this is a system error.

       at oracle.bpel.services.workflow.verification.impl.VerificationService.createWorkflowContextFromSessionContext(VerificationService.java:1430)
       at oracle.bpel.services.workflow.verification.impl.VerificationService.createContextFromRequestObject(VerificationService.java:647)
       at sun.reflect.GeneratedMethodAccessor3126.invoke(Unknown Source)
       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
       at java.lang.reflect.Method.invoke(Method.java:606)
       at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:307)
       at org.springframework.aop.framework.ReflectiveMethodInvocation.invokeJoinpoint(ReflectiveMethodInvocation.java:182)
       at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:149)
       at oracle.bpel.services.workflow.common.WorkflowServiceCacheEventAdvice.invoke(WorkflowServiceCacheEventAdvice.java:91)
       at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:171)
       at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:204)
...
Caused by: java.lang.NullPointerException
       at java.util.concurrent.ConcurrentHashMap.put(ConcurrentHashMap.java:1124)
       at oracle.tip.pc.services.identity.jps.UserImpl.setAttribute(UserImpl.java:1102)
       at oracle.tip.pc.services.identity.jps.PrincipalImpl.setName(PrincipalImpl.java:184)
       at oracle.tip.pc.services.identity.jps.PrincipalImpl.<init>(PrincipalImpl.java:133)
       at oracle.tip.pc.services.identity.jps.IdentityImpl.<init>(IdentityImpl.java:149)
       at oracle.tip.pc.services.identity.jps.UserImpl.<init>(UserImpl.java:155)
       at oracle.tip.pc.services.identity.jps.JpsProvider.getBPMUser(JpsProvider.java:2637)
       at oracle.tip.pc.services.identity.jps.UserImpl.getDirectReportees(UserImpl.java:1020)
       at oracle.tip.pc.services.identity.jps.UserImpl.getAllReportees(UserImpl.java:975)
       at oracle.tip.pc.services.identity.jps.UserImpl.getReportees(UserImpl.java:952)
       at oracle.bpel.services.workflow.verification.impl.VerificationService.createContextS(VerificationService.java:1013)
       at oracle.bpel.services.workflow.verification.impl.VerificationService.createWorkflowContextFromSessionContext(VerificationService.java:1424)
       ... 77 more
]]

 

Here, the following lines from the stack trace are key:

       at oracle.tip.pc.services.identity.jps.UserImpl.getDirectReportees(UserImpl.java:1020)
       at oracle.tip.pc.services.identity.jps.UserImpl.getAllReportees(UserImpl.java:975)
       at oracle.tip.pc.services.identity.jps.UserImpl.getReportees(UserImpl.java:952)

 

Cause

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In this Document
Symptoms
Cause
Solution
References


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