APEX Unavailable After the Expiration of the APEX_PUBLIC_USER Password - 503 Service Unavailable

(Doc ID 2058706.1)

Last updated on APRIL 02, 2018

Applies to:

Oracle Database as a Service - Version N/A and later
Oracle REST Data Services - Version 2.0 and later
Oracle Application Express (APEX) - Version 4.2 and later
Information in this document applies to any platform.



Database Cloud Service: APEX unavailable

The database is up and running using SQL Plus. The EM Console and Glassfish consoles for the instance also run without error.

Steps to reproduce the issue

503 Service Unavailable.

The following errors may be seen in the web server related logs:

ORA-28001 ORA-28001: the password has expired                    (Associated with the HTTP-503 error.)
ORA-01017: invalid username/password; logon denied                (Associate with the HTTP-403 error.)



 The service has been running successfully for some time, but has suddenly stopped working.


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