APEX Unavailable After the Expiration of the APEX_PUBLIC_USER Password - 503 Service Unavailable (Doc ID 2058706.1)

Last updated on FEBRUARY 06, 2017

Applies to:

Oracle Application Express (formerly HTML DB) - Version 4.2 and later
Oracle REST Data Services - Version 2.0 and later
Oracle Database as a Service - Version N/A and later
Information in this document applies to any platform.

Symptoms

Environment

Database Cloud Service: APEX unavailable

The database is up and running using SQL Plus. The EM Console and Glassfish consoles for the instance also run without error.


Steps to reproduce the issue

Error
------------------------
503 Service Unavailable.

  
The following errors may be seen in the web server related logs:

ORA-28001 ORA-28001: the password has expired                    (Associated with the HTTP-503 error.)
ORA-01017: invalid username/password; logon denied                (Associate with the HTTP-403 error.)

  

Changes

 The service has been running successfully for some time, but has suddenly stopped working.

Cause

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