OIT Conversion Of PDF To TIF Shows No Fonts Or Text On Unix Platforms

(Doc ID 2060639.1)

Last updated on MAY 02, 2017

Applies to:

Oracle Outside In Technology - Version 8.4.0 and later
Oracle WebCenter Content - Version 11.1.1.8.0 and later
Oracle WebCenter Content: Imaging - Version 11.1.1.8.0 and later
Generic UNIX

Symptoms

On : Outside In Image Export 8.4.0.x

SYMPTOM DETAILS
-----------------------
OIT conversion of PDF to TIF results in a TIF file, but the fonts are not available after conversion.

ERROR
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No error, but no text is seen in PDF to TIF conversion.

WHAT IS WORKING
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Conversions are completing successfully but with missing content/text.

STEPS
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The issue can be reproduced at will with the following steps:
Convert PDF to TIF in WebCenter Content: Imaging or Oracle Document Capture

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, data is missing.

EXPECTED RESULT
-----------------------
All data would be visible in converted TIF file.

Cause

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