Failover Issues With Mobile And Social Setup

(Doc ID 2072168.1)

Last updated on SEPTEMBER 18, 2017

Applies to:

Oracle Mobile and Social - Version 11.1.2.2.0 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.2.4 version, Agent infrastructure

We have OAM 11gR2 PS2 environment. We have configured the Mobile and Social setup and are observing that as soon as one of the OAM servers listed in the webgate profile is shutdown, the M&S calls start failing with the below error.

oracle.security.am.asdk.AccessException: OAMAGENT-02072: Failed to perform Authentication operation.at oracle.security.am.asdk.UserSession.callAuthenticate(UserSession.java:2016)

Cause

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