Unable To View Documents Within Both The Basic and Advanced WebCenter Content: Imaging Viewer; Error "A cache exception occurred. J2EE JOC-044 An exception is occurring in the method. CacheAccess.get Error transforming document J2EE JOC-043 " Occurs (Doc ID 2072811.1)

Last updated on JUNE 12, 2017

Applies to:

Oracle WebCenter Content: Imaging - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Below is the error that is returned in the Imaging Viewer (both Basic and Advanced) when attempting to view a document or image:

"A cache exception occurred. J2EE JOC-044 An exception is occurring in the method. CacheAccess.get Error transforming document J2EE JOC-043 base exception: There was an error launching the external transformation process: 135 XOpenDisplay failed
To download and view locally, use the Download menu item from the File menu of the Viewer."

 

Cause

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