Notifications from the SOA Composite Email Activity Intermittently Fail with "Error for message ID...ERROR MESSAGE : 0;[[ ]]" (Doc ID 2077892.1)

Last updated on MARCH 08, 2017

Applies to:

Identity Manager - Version 11.1.2.0.0 and later
Oracle SOA Suite - Version 11.1.1.6.0 and later
Information in this document applies to any platform.

Symptoms

Email notifications to some users are not being sent and the following error is shown in the $DOMAIN_HOME/servers/soa_server1/logs/soa_server1-diagnostic.log:

 

When viewed in the FMW Enterprise Manager console, on the Human Workflow Service Engines' Notification Management tab, the status for the notification is "Error" and when you select that, it displays only 0;.  The Recipient field for the notification is also empty.

The issue occurs only for some of users and other notifications are sent successfully and shown in the Notification Management tab.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms