Image of Type PNG Created From The Snipping Tool Is Not Getting Converted To PDF In Enterprise Capture (Doc ID 2087005.1)

Last updated on JULY 05, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Images in the form of PNG, created from the snipping tool, are not converted correctly. All other formats  (TIF, JPG, PDF, docx) are getting converted successfully. 

Other PNG images created from tools like the Paint tool work properly.

Error in the logs :

[2015-11-18T11:51:26.817+05:45] [capture_server1] [NOTIFICATION] [] [oracle.odc.commitprocessor.CommitProcessor] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 4ab71065d582dee8:-71066fc7:150f06da08c:-8000-0000000000073f83,0] [APP: capture] [TMEA148 (246)] EXOpenExport() returned error code 14 (unsupported format)
[2015-11-18T11:51:26.817+05:45] [capture_server1] [WARNING] [] [oracle.odc.commitprocessor.CommitProcessor] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: 4ab71065d582dee8:-71066fc7:150f06da08c:-8000-0000000000073f83,0] [APP: capture] Failed to export document to an Image-Only PDF. Exit code: 14[[
oracle.odc.exception.CommitException: Failed to export document to an Image-Only PDF. Exit code: 14
at oracle.odc.export.PDFImageOnly.exportDocument(PDFImageOnly.java:188)
at oracle.odc.commitprocessor.CommitProcessor.processBatch(CommitProcessor.java:394)
at oracle.odc.batchprocessor.BatchProcessorBean.processMessage(BatchProcessorBean.java:135)

 

Changes

 

Cause

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