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Image of Type PNG Created From The Snipping Tool Is Not Getting Converted To PDF In Enterprise Capture (Doc ID 2087005.1)

Last updated on SEPTEMBER 28, 2022

Applies to:

Oracle WebCenter Enterprise Capture - Version and later
Information in this document applies to any platform.


Images in the form of PNG, created from the snipping tool, are not converted correctly. All other formats  (TIF, JPG, PDF, docx) are getting converted successfully. 

Other PNG images created from tools like the Paint tool work properly.

Error in the logs :

[2015-11-18T11:51:26.817+05:45] [capture_server1] [NOTIFICATION] [] [oracle.odc.commitprocessor.CommitProcessor] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: capture] [TMEA148 (246)] EXOpenExport() returned error code 14 (unsupported format)
[2015-11-18T11:51:26.817+05:45] [capture_server1] [WARNING] [] [oracle.odc.commitprocessor.CommitProcessor] [tid: [ACTIVE].ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'] [userId: <anonymous>] [ecid: <ECID>] [APP: capture] Failed to export document to an Image-Only PDF. Exit code: 14[[
oracle.odc.exception.CommitException: Failed to export document to an Image-Only PDF. Exit code: 14
at oracle.odc.export.PDFImageOnly.exportDocument(
at oracle.odc.commitprocessor.CommitProcessor.processBatch(
at oracle.odc.batchprocessor.BatchProcessorBean.processMessage(



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