Outlook 2013 Crashes When Logon Manager Is Open (Doc ID 2089834.1)

Last updated on DECEMBER 21, 2015

Applies to:

Oracle Enterprise Single Sign-On Suite Plus - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

Outlook 2013 Click To Run Crashes When Oracle ESSO Logon Manager 11.1.2.3.0 is running.

When Oracle ESSO Logon Manager is open, Microsoft Outlook will crash and display an error message. The problem occurs randomly and quite frequently. Shutting down the Oracle ESSO-LM client resolves the issue.


ERROR:

"This program is not responding would you like to close, restart or troubleshoot"


Steps to Reproduce:

The issue can be reproduced randomly with the following steps:

  1. Open Oracle ESSO Login Manager
  2. Start the Microsoft Office Outlook client.
  3. Wait for the application to crash with the error message..




Cause

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