Workspace Download With Geotrust Certificate Cannot Be Initialized On Older Android Devices (Doc ID 2091721.1)

Last updated on SEPTEMBER 09, 2017

Applies to:

Oracle Mobile Security Suite - Version 3.0.0.0.0 and later
Information in this document applies to any platform.

Symptoms

When attempting to download the Workspace on some older Android devices, the download is unable to start. We attempted the download from the bmax directory, and the download seems to start, but it remains at 0% and after several minutes, it is marked with an error that says “download error”.

The error occurs in the following devices:
LG-E425 4.1.2
SAMSUNG SM-G920F 5.0.2

In this case the customer is using a Geotrust SSL certificate.
The following SSL error is seen in the error logs;


[Thu Oct 01 10:11:48 2015] [debug] ssl_engine_io.c(2035): OpenSSL: I/O error, 11 bytes expected to read on BIO#7f7e0c001330 [mem: 7f7e10010cb0]
[Thu Oct 01 10:11:48 2015] [debug] ssl_engine_kernel.c(1772): OpenSSL: Exit: error in SSLv2/v3 read client hello A
[Thu Oct 01 10:11:48 2015] [info] [client 172.30.2.246] (70014)End of file found: SSL handshake interrupted by system [Hint: Stop button pressed in browser?!]
[Thu Oct 01 10:11:48 2015] [info] [client 172.30.2.246] Connection closed to child 30 with abortive shutdown (server my.server.com:443)

 

 

Cause

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