Request Information In Approval Action Not Working (Doc ID 2094397.1)

Last updated on MARCH 30, 2017

Applies to:

Identity Manager - Version 11.1.2.2.0 to 11.1.2.2.8 [Release 11g]
Oracle SOA Suite - Version 11.1.1.7.7 to 11.1.1.9.0 [Release 11gR1 to 11g]
Information in this document applies to any platform.

Symptoms

You are on OIM version 11.1.2.2.x, and have upgraded SOA to 11.1.1.7.8 as recommended in the following note:

SOA Bundle Patch Requirements for 11.1.2.0.x , 11.1.2.1.x, 11.1.2.2.x and 11.1.2.3.x Versions Oracle Identity Manager (OIM) (Doc ID 1641787.1)

After the SOA upgrade, you now see an issue when you select Request Information for requests on the Self Service console.  Steps to reproduce:

1. Log on to the Self Service console.

2. Click on a pending request to bring up the request details.

3. From the Task Actions drop down, select Request Information -> Other Users and then search.

 

Cause

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