Production WCC Server Stopped Responding For All Requests Even Though the Status Was "Running" in WLS (Doc ID 2101378.1)

Last updated on MAY 01, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.9.0 and later
Information in this document applies to any platform.

Symptoms

Upgraded from WCC 11.1.1.7.0 to WCC 11.1.1.9.0 (11.1.1.9.0PSU-2015-08-08 12:15:29Z-r132185 (Build:7.3.5.185)) and on WLS 10.3.6.  A 4 node cluster setup that was using NodeManager to restart nodes.

Two UCM nodes were not responding for any requests and were not accessible through URL, but the server's status was showing "RUNNING" in WLS.

The below error could be found in Content_Server_Logs.out file:

 

Changes

 Upgraded from WCC 11.1.1.7.0 to WCC 11.1.1.9.0 (11.1.1.9.0PSU-2015-08-08 12:15:29Z-r132185 (Build:7.3.5.185))

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms