The Verification Process Was Not Successful During Smart Card Authentication
(Doc ID 2103303.1)
Last updated on NOVEMBER 13, 2019
Applies to:Oracle Enterprise Single Sign-On Suite Plus - Version 184.108.40.206.0 and later
Information in this document applies to any platform.
The Logon Manager client fails to authenticate a user with a Smart card after upgrading to a 64-bit workstation and ESSO-LM 64-bit.
"The verification process was not successful. The certificate used when setting up ESSO-LM smart card access could not be located."
The issue can be reproduced at will with the following steps:
- Install ESSO-LM 220.127.116.11.1 on a 64-bit workstation.
- Logs onto the new workstation with Smart card.
- Access an application to recognized by ESSO-LM. Authentication fails with error message.
- Windows workstation replaced with 64-bit platform.
- ESSO-LM 64-bit client installed on the new workstation.
- User issued a new smart card with new certificate and PIN.
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