Secure Mail Force Close
(Doc ID 2105352.1)
Last updated on AUGUST 25, 2020
Applies to:
Oracle Secure Mobile Mail Manager - Version 11.1.2.3.0 to 11.1.2.3.0Oracle Mobile Security Suite - Version 11.1.2.3.1 to 11.1.2.3.1
Information in this document applies to any platform.
Symptoms
Secure Mail force closes multiple times on Android devices. There is no warning or error message visible to users when this occurs.
The following error is seen in SecureMail logging.
E/AndroidRuntime(27431): FATAL EXCEPTION: main
E/AndroidRuntime(27431): Process: com.nitrodesk.honey.nitroid, PID: 27431
E/AndroidRuntime(27431): java.lang.RuntimeException: Unable to create service
com.nitrodesk.daemon.ActiveSyncListenerSvc: java.lang.NullPointerException:
Attempt to invoke virtual method 'java.lang.Object
com.nitrodesk.nitroid.MainApp.getSystemService(java.lang.String)' on a null
E/AndroidRuntime(27431): Process: com.nitrodesk.honey.nitroid, PID: 27431
E/AndroidRuntime(27431): java.lang.RuntimeException: Unable to create service
com.nitrodesk.daemon.ActiveSyncListenerSvc: java.lang.NullPointerException:
Attempt to invoke virtual method 'java.lang.Object
com.nitrodesk.nitroid.MainApp.getSystemService(java.lang.String)' on a null
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |