Secure Mail Force Close (Doc ID 2105352.1)

Last updated on SEPTEMBER 09, 2017

Applies to:

Oracle Secure Mobile Mail Manager - Version 11.1.2.3.0 to 11.1.2.3.0
Oracle Mobile Security Suite - Version 11.1.2.3.1 to 11.1.2.3.1
Information in this document applies to any platform.

Symptoms

Secure Mail force closes multiple times on Android devices.  There is no warning or error message visible to users when this occurs.

The following error is seen in SecureMail logging.

 E/AndroidRuntime(27431): FATAL EXCEPTION: main
 E/AndroidRuntime(27431): Process: com.nitrodesk.honey.nitroid, PID: 27431
 E/AndroidRuntime(27431): java.lang.RuntimeException: Unable to create service
 com.nitrodesk.daemon.ActiveSyncListenerSvc: java.lang.NullPointerException:
 Attempt to invoke virtual method 'java.lang.Object
 com.nitrodesk.nitroid.MainApp.getSystemService(java.lang.String)' on a null

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms