My Oracle Support Banner

Outlook Application Prompts User to Disable DIS Add-on (Doc ID 2105625.1)

Last updated on MARCH 22, 2018

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
-----------------------
Outlook application prompts user to disable Desktop Integrations Suite (DIS) add-on in order to keep working.

Outlook - After working some hours with the outlook application the user get an alerts that says "Outlook experienced a serious problem with the 'oracle webcenter content - microsoft outlook integration..."

Then the user is asked to click 'disable' in order to keep working with the Outlook.


ERROR
-----------
"Outlook experienced a serious problem with the 'oracle webcenter content - microsoft outlook integration..."

 

Other behavior observed by the user was that Microsoft Excel would freeze and not respond.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.