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Certification Admin Cannot Sign Off On Certification On Behalf Of Disabled Users with Errors "ADF_FACES-60096" and "Withdrawal of workflow failed with the exception" (Doc ID 2107225.1)

Last updated on JUNE 19, 2020

Applies to:

Identity Manager - Version 11.1.2.1.0 to 11.1.2.3.0 [Release 11g]
Information in this document applies to any platform.

Symptoms

When a Certification Admin (or other user) accesses a certification for a Certifier (denoted below as <CERTIFIERUSER>) who has been disabled, the Certification Admin (denoted below as <CERTADMINID>) is able to act upon the contents of the certification, but they're not able to sign-off.

There is a popup displayed on the page with:
Message from webpage
For more information, search the server's error log for an entry containing this key: #1455542683716
ADF_FACES-60097:For more information, please see the server's error log for an entry beginning with: ADF_FACES-60096: Server Exception during PPR, #36

 The OIM managed servers' diagnostic log shows the following ecid related entries for the ADF_FACES-60096 ERROR:

 

Changes

 The issue occurs when another user  (ie..Certifier Admin) attempts to complete a certification for a certifier who has been disabled/deleted in the environment.

Cause

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