Duplicate Revoke Entitlement Request Leaves Orphan Request

(Doc ID 2110527.1)

Last updated on FEBRUARY 28, 2016

Applies to:

Identity Manager - Version 11.1.2.0.0 to 11.1.2.3.4 [Release 11g]
Information in this document applies to any platform.

Symptoms

1) One user submits a revoke entitlement request for a disconnected application instance

2) Another user with rights or the same user submit again another revoke entitlement request for the same entitlement

3) The approver will get two different requests in his Inbox to revoke the same entitlement

4) On approving one

the approver will be left with a revoke request for an entitlement that does not exist anymore

This will lead to an orphan request that will not let take any action. How to resolve this issue?

 

Cause

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