WebCenter Enterprise Capture Is Unable To Process Email Messages and Error "Message Failed to get folder {0} " Occurs (Doc ID 2112313.1)

Last updated on MARCH 07, 2016

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

WebCenter Enterprise Capture is unable to process email messages.

Receiving the following errors when trying to import emails:

Message Failed to get folder {0}
Message Failed to obtain message flag.

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms