OIM Request Is In Completed State When The Fulfillment Is Pending For Entitlements Related To Disconnected Application (Doc ID 2114212.1)

Last updated on JULY 10, 2017

Applies to:

Identity Manager - Version 11.1.2.3.0 and later
Information in this document applies to any platform.

Symptoms

During Revoke Entitlements for a disconnected application, request status should be "Request Approved and Fulfillment Pending" (As manual fulfillment is still pending) but status is changing to completed state.

1. Install OIM 11.1.2.3
2. Create a disconnected application instance Disco1. Publish the sandbox.
3. Create a user TEST1
4. Login as TEST1 and request Disco1 app instance.
5. Login as XELSYSADM and approve the request.
6. The status of the request is now "Request Approved Fulfillment Pending".
7. As XELSYSADM complete the Manual Fulfillment task assigned to you.
8. Request goes to Request Completed. So far expected.
9. Login as TEST1 and request a revoke of the account
10. As XELSYSADM approve the request.
11. Check in Track Requests, you will see the request is directly set to Request Completed.
12. Even if there is still a manual fulfillment task assigned to XELSYSADM

Cause

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