WEC is not Polling Email and Error " Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.3.1.v20111018-r10243): org.eclipse.persistence.exceptions.DatabaseException" Occurs in Logs

(Doc ID 2118705.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle WebCenter Enterprise Capture - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Goal

Capture is not polling the email box and reporting the below error in the logs:

Exception [EclipseLink-4002] (Eclipse Persistence Services - 2.3.1.v20111018-r10243): org.eclipse.persistence.exceptions.DatabaseException[[
Internal Exception: java.sql.SQLException: Protocol violation: [6, 7, 109]
Error Code: 17401

An error also occurs while accessing dc-console.

Solution

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