Some users cannot login and encounter "Invalid Credentials" message in WebCenter Content (Doc ID 2119452.1)

Last updated on JUNE 22, 2017

Applies to:

Oracle WebCenter Content - Version 11.1.1.8.0 and later
Information in this document applies to any platform.

Symptoms

Some users cannot login in WebCenter Content. The login request runs for awhile until the user encounters a "Invalid Credentials" message.  Used Note 1391714.1 to enable authentication tracing.

 

The tracing revealed that group membership searching is searching the same groups repeatedly (i.e., the following log entries were repeated several times).

####<Mar 8, 2016 3:42:50 PM EST> <Debug> <SecurityAtn> <INVFOXAPP127P> <UCM_server1> <[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <7541d70f64f899b6:-5d7e752e:15357e2bb34:-8000-00000000000001a3> <1457469770575> <BEA-000000> <Cached group membership for GroupA : null>
####<Mar 8, 2016 3:42:50 PM EST> <Debug> <SecurityAtn> <INVFOXAPP127P> <UCM_server1> <[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <7541d70f64f899b6:-5d7e752e:15357e2bb34:-8000-00000000000001a3> <1457469770575> <BEA-000000> <List groups that member: GroupA belongs to>
...
####<Mar 8, 2016 3:42:50 PM EST> <Debug> <SecurityAtn> <INVFOXAPP127P> <UCM_server1> <[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <7541d70f64f899b6:-5d7e752e:15357e2bb34:-8000-00000000000001a3> <1457469770575> <BEA-000000> <Cached group membership for GroupB : null>
####<Mar 8, 2016 3:42:50 PM EST> <Debug> <SecurityAtn> <INVFOXAPP127P> <UCM_server1> <[ACTIVE] ExecuteThread: '3' for queue: 'weblogic.kernel.Default (self-tuning)'> <<WLS Kernel>> <> <7541d70f64f899b6:-5d7e752e:15357e2bb34:-8000-00000000000001a3> <1457469770575> <BEA-000000> <List groups that member: GroupB belongs to>

 

The above is repeated several times until the following exception is encountered:

<javax.security.auth.login.FailedLoginException: [Security:090302]Authentication Failed: User xxxxxx denied 

 

Cause

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