NullPointerException In Getting UDF Fields in Preprocess Event Handler After Upgrade (Doc ID 2120666.1)

Last updated on APRIL 03, 2016

Applies to:

Identity Manager - Version 11.1.2.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 11.1.2.2.6 version, Provisioning

In one of the OIM environments all requests are getting "stuck" in the preprocess event handler which creates the payload and SOA task. There is a null pointer exception in the logs, which looks like its trying to get some User UDF fields. The following error is seen in the log:
  

 
Due to this issue, users requests do not complete.

Cause

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